Delivery
RIOR NAILS Delivery Terms
RIOR NAILS is a professional nail cosmetics store that offers more than just products — we provide full-service support at every stage of your order.
We understand that for nail professionals, ordering gel polish is not only about product quality, but also about confidence in speed, transparency, and delivery convenience.Our team works daily to ensure that gel polish delivery across Ukraine is fast, reliable, and straightforward — whether you're a first-time customer or a long-term partner.
2. Delivery Within Ukraine: Reliable, Efficient, Daily
We offer convenient delivery options for gel polishes and other nail care materials to all cities in Ukraine.
2.1. Payment
We operate on a full prepayment basis. Payment on delivery (cash on delivery) is currently not available.
Once your order is confirmed, our manager will provide payment details via phone or messenger.
Orders are reserved for 5 business hours, giving you enough time to complete your payment.
To speed up order processing, please send a screenshot or photo of your payment receipt.
2.2. Shipping
Orders are shipped via Nova Poshta daily from Monday to Friday.
If payment is received before 14:00, your order will be dispatched the same day. Payments received after 14:00 will be processed the next business day.
If your location is not served by Nova Poshta, you can select the “self-pickup” option and specify the exact address in the order comment.
2.3. Delivery Costs
For orders over 3000 UAH, delivery is free — we fully cover the shipping cost.
For orders below 3000 UAH, delivery is charged according to Nova Poshta’s standard rates.
This is a convenient option for anyone looking to buy gel polish with delivery without overpaying for logistics.
2.4. Returns and Exchanges
You may return or exchange products within 14 days, provided they are unopened and in resalable condition.
Due to hygiene standards, drill bits and tools are non-returnable.
We review all cases of manufacturing defects individually and with full respect for the customer.
3. International Shipping (via Ukrposhta)
We accept orders from customers worldwide.
RIOR NAILS ships internationally through Ukraine’s national postal service — Ukrposhta. This is a convenient and reliable option for clients from Europe, North America, and other regions looking to purchase gel polish with international delivery.
3.1. Shipping Regions and Schedule
International parcels are dispatched twice a week — on Thursdays and Sundays.
We ship globally, including to Poland, the Czech Republic, Germany, Italy, Canada, the United States, and many other countries.
Delivery times range from 7 to 90 business days, depending on the destination and postal conditions. The average delivery time is 2 to 4 weeks.
3.2. Payment
Payments are processed through Interkassa, which supports Apple Pay, Google Pay, and major bank cards.
The commission fee is only 1%, and payments are processed instantly.
Alternative payment methods (such as direct bank transfer) are available upon request.
3.3. Shipping Cost
Shipping fees are calculated individually, based on the weight and size of the parcel.
You may choose between two payment options:
Option 1 – One Payment:
You pay for the order and an estimated shipping cost upfront. If the actual shipping cost is lower, the difference will be credited to your account. If it’s higher, we’ll notify you and offer the option to pay the balance either with your next order or separately.Option 2 – Two Payments:
You pay for your order first. After your parcel is packed and weighed, we inform you of the exact shipping cost, which you then pay separately.This flexible approach allows for transparent and cost-effective international shipping — with no hidden charges.
3.4. Declared Value and Customs
Each parcel is declared with a value for insurance and compensation purposes in case of loss or damage.
You may choose to declare either the actual product value or a value more suitable for customs clearance.
All parcels are marked as “gift”, which may help reduce the likelihood of customs duties.
Customs fees, if applicable, depend on the regulations of your country. In EU countries, these are typically around 20–30% of the declared value.
3.5. Liability
We assume full responsibility for your order until it leaves Ukraine.
Once your parcel has crossed the Ukrainian border, responsibility shifts to your country’s postal service.
In case of delays or issues, our support team is always available and will do everything possible to assist you.
4. In-Store Pickup in Central Dnipro
In addition to nationwide and international delivery, you can pick up your order in person at our official RIOR NAILS retail store located in the center of Dnipro.
Pickup Address:
Dnipro, Yevropeiska Street 9A
Delmar Shopping Center, Ground FloorPickup Conditions:
In-store pickup is available only after full prepayment of your order.
Your order is considered paid once we receive a payment confirmation — either a receipt or a screenshot.
If payment is completed before 14:00, the order will be ready for pickup on the same day after 18:00.
If payment is received after 14:00, your order will be available the following day between 09:30 and 19:30.
Please note: The store is closed for a break from 13:00 to 13:30.
If you are placing an order from outside Ukraine, please contact our manager for international delivery options:
+30689181800 (available via WhatsApp / Telegram)You can track your shipment status using the tracking number provided:
Ukrposhta: ukrposhta.ua, +380 44 278 79 69
Nova Poshta: novaposhta.ua, 0-800-500-609
5. Summary: We Take Care of Your Order Every Step of the Way
At RIOR NAILS, we don’t just sell nail products — we build long-term relationships with professionals who create beauty every day.
Our approach to delivery reflects our commitment to service: transparency, clarity, flexibility, and ongoing support.
Whether you're ordering gel polish with free shipping across Ukraine or receiving your package abroad via Ukrposhta, we guarantee:
Prompt order processing
Flexible payment options
Secure packaging and reliable logistics
Direct access to a dedicated support manager
Looking to purchase gel polish with delivery you can count on?
We’ve already taken care of the details. Simply place your order, and we’ll make sure it reaches you quickly and professionally — no matter where you are.RIOR NAILS — efficient, reliable, and built for professionals.